Terms of service
overview
this website is operated by lumzra. throughout the site, the terms “we”, “us”, and “our” refer to lumzra. lumzra offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
by visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by these terms of service (“terms”). these terms apply to all site users, including browsers, customers, merchants, vendors, and content contributors.
please read these terms carefully before accessing or using our website. by accessing or using any part of the site, you agree to be bound by these terms. if you do not agree to all terms and conditions, then you may not access the website or use any services.
any new features or tools added to the store will also be subject to these terms. you can review the most current version of the terms at any time on this page.
section 1 — online store terms
by agreeing to these terms, you represent that you are at least the age of majority in your region.
you may not use our products for illegal or unauthorized purposes.
you must not transmit viruses or harmful code.
a breach of these terms results in immediate termination of your services.
section 2 — general conditions
we reserve the right to refuse service to anyone, for any reason, at any time.
your non-credit-card content may be transferred unencrypted over various networks.
credit card information is always encrypted.
you agree not to reproduce, copy, sell, or exploit any part of the service without written permission.
section 3 — accuracy, completeness, and timeliness of information
we are not responsible for inaccurate, outdated, or incomplete information on this site.
materials on the site should not be the sole basis for decisions.
historical information is provided for reference only.
we may modify site content at any time but are not required to update it.
section 4 — modifications to the service and prices
prices may change without notice.
we may modify or discontinue the service at any time.
we are not liable to you or others for service changes or discontinuation.
section 5 — products or services
some products may be available exclusively online and in limited quantities.
we attempt to display product colors and images accurately but cannot guarantee monitor accuracy.
we may limit sales to any person or region.
product descriptions and pricing may change without notice.
we do not guarantee that products or services will meet your expectations.
section 6 — accuracy of billing and account information
we reserve the right to refuse any order.
we may limit or cancel quantities per person, per household, or per order.
if we change or cancel an order, we may notify you using the email or phone number you provided.
you agree to provide accurate and up-to-date account information.
please review our returns policy for details.
section 7 — optional tools
we may provide access to third-party tools that we do not control.
these tools are provided “as is” without warranties or conditions.
your use of these tools is entirely at your own risk.
section 8 — third-party links
third-party links may direct you to websites not affiliated with lumzra.
we are not responsible for examining or evaluating their content.
we are not liable for any issues arising from interactions with third-party websites.
section 9 — user comments, feedback, and submissions
if you submit ideas, suggestions, or materials, you agree that we may edit, publish, or use them without restriction.
we have no obligation to maintain comments in confidence or respond to them.
you agree not to violate any third-party rights or submit harmful content.
you are fully responsible for the accuracy and legality of your comments.
section 10 — personal information
your submission of personal information is governed by our privacy policy.
section 11 — errors, inaccuracies, and omissions
occasionally there may be errors or inaccuracies related to product descriptions, pricing, offers, or availability.
we may correct or update information at any time.
we are not obligated to update information except where required by law.
section 12 — prohibited uses
you are prohibited from using the site or its content for:
(a) unlawful purposes
(b) violating laws or regulations
(c) infringing intellectual property
(d) harassment or discrimination
(e) submitting false information
(f) uploading malware
(g) collecting personal data
(h) spamming or scraping
(i) obscene or immoral purposes
(j) interfering with security features
we may terminate your access for violating prohibited uses.
section 13 — disclaimer of warranties; limitation of liability
we do not guarantee uninterrupted, secure, or error-free service.
use of the service and products is at your own risk.
the service and all products are provided “as is” without warranties of any kind.
lumzra and its team are not liable for any direct, indirect, incidental, or consequential damages.
section 14 — indemnification
you agree to indemnify and hold harmless lumzra, its partners, employees, agents, and affiliates from any claims arising out of your breach of these terms or violation of laws or rights of third parties.
section 15 — severability
if any provision is deemed unlawful or unenforceable, the remainder of these terms remains valid.
section 16 — your payment / orders on the website
orders may be subject to import fees, taxes, duties, and handling charges required by the destination country.
none of these charges are included in the prices displayed on our website.
lumzra is not responsible for these charges and will not refund items returned due to unpaid duties unless agreed beforehand.
section 17 — ai-powered tools disclaimer
our website may use ai-powered tools to assist customers.
ai-generated responses may not always be accurate or complete.
for product safety, medical, or order-specific questions, contact our human support team at info@lumzra.com
use of ai tools is at your own risk.
section 18 — termination
these terms remain effective unless terminated by you or us.
we may terminate your access if you fail to comply with any provision.
you remain responsible for all charges incurred prior to termination.
section 19 — entire agreement
these terms constitute the entire agreement between you and lumzra.
no prior agreements override these terms.
section 20 — governing law
these terms are governed by and interpreted according to the laws of the netherlands (recommended for eu-based brands — i can change this if you prefer another jurisdiction).
section 21 — changes to terms of service
we may update these terms at any time. continued use of the site constitutes acceptance of changes.
section 22 — contact information
questions regarding these terms should be sent to:
📩 info@lumzra.com