Privacy Policy

section 1 – what we do with your information

when you purchase something from lumzra, we collect the personal information you provide such as your name, address, and email address.
when you browse our store, we automatically receive your device’s ip address to learn about your browser and operating system.
with your permission, we may send emails about new products, wellness updates, or exclusive offers.

section 2 – consent

how do you give consent?
when you provide personal information to complete a purchase, verify a payment method, arrange a delivery, or request a return, you consent to lumzra collecting and using that information for that specific purpose.
if we request your information for marketing, we will ask directly or offer an option to decline.

how to withdraw consent
you may withdraw consent at any time by contacting us at info@lumzra.com

section 3 – disclosure

we may disclose your information if required by law or if you violate our terms of service.

section 4 – shopify

lumzra is hosted on shopify inc. shopify provides the e-commerce platform that stores your data on secure servers protected by firewalls.

payment
if you choose a direct payment gateway, shopify stores your encrypted credit card data in compliance with pci-dss standards.
transaction data is kept only as long as needed to complete your order.

section 5 – third-party services

third-party providers collect, use, and disclose your information only as necessary to perform services for lumzra.

some providers may operate in other countries. if you complete a transaction involving a provider in another jurisdiction, your data may become subject to local laws.

once you leave lumzra’s website or are redirected to a third-party site, this privacy policy no longer applies.

links
when you click links on our store, they may redirect you away from our site. we are not responsible for their privacy practices.

section 6 – security

we follow industry best practices to protect your personal information from loss, misuse, or unauthorized access.
credit card data is encrypted using ssl technology and aes-256 encryption.

although no method is 100% secure, we meet all pci-dss requirements and apply additional security measures.

section 7 – cookies

lumzra uses cookies to improve your browsing experience.

examples include:

  • _session_id: tracks session details

  • _shopify_visit: 30-minute analytics

  • _shopify_uniq: counts visits

  • cart: stores cart contents for 2 weeks

  • _secure_session_id: session token

  • storefront_digest: used for storefront access

you may opt out of cookies through your browser.

section 8 – age of consent

by using this site, you confirm that you are at least the age of majority in your region, or have given consent for minors under your care to use the site.

section 9 – changes to this privacy policy

lumzra may update this policy at any time. changes take effect immediately upon posting.
if lumzra is acquired or merged, your information may be transferred to ensure continued service.

sms communications

lumzra may send sms updates, promotions, and alerts to the mobile number you provide.

key details:

  • your mobile number is never sold or shared with unrelated third parties

  • message frequency: 2–5 per month

  • standard message/data rates may apply

  • reply “stop” at any time to unsubscribe
    you may still receive email communication unless unsubscribed separately.

for questions about sms messages, contact info@lumzra.com

questions & contact

for access, correction, amendment, or deletion of your personal data, contact:

info@lumzra.com
lumzra – privacy compliance officer