FAQ

GENERAL

Do you have before & after photos?

Yes — our community often shares incredible before & after results after using Lumzra devices.
You can view real customer results on our Before & After page.
Every skin journey is unique, so we offer a 60-day glow guarantee if you're not fully satisfied.

Do you offer any guarantees?

Absolutely.
Your purchase is protected by our 60-day money-back guarantee. If you're not in love with your results, you can easily return your device.
For full details, please see our Return Policy or contact us at info@lumzra.com.

Can I use Lumzra devices with my own skincare?

Yes — our devices are designed to fit effortlessly into your routine.

LED Face Mask & LED Eye Mask
Use on clean, dry skin. No serums or creams before treatment. After your session, you may apply your usual moisturizers or hydrating skincare.

LED Lip Device & LED Neck/Décolleté Device
Use on clean skin. You may apply serums or balms after treatment.

LED Stick (AI-powered facial wand)
Use with a hydrating serum or conductive gel (e.g., hyaluronic acid). This helps the device glide smoothly and enhances absorption.

If you use retinol or strong actives: use your Lumzra device at a different time of day.

Are Lumzra devices travel-friendly?

Yes. All Lumzra handheld devices contain rechargeable batteries and can be carried in your personal/carry-on bag.
Do not place them in checked luggage due to battery restrictions.

Our full-face LED Mask may require airline approval. If unsure, please check with your airline before travelling.

Do I need to use a serum with my device?

Only for the Lumzra LED Stick.
For all other devices (Face Mask, Eye Mask, Lip LED, Neck/Décolleté), use on clean skin — then apply your skincare afterward.

What technologies do Lumzra devices use?

Our AI-powered beauty devices use safe, non-invasive skin-boosting technologies:

Red Light Therapy — supports glow, radiance, and smoother-looking skin.
Blue Light Therapy — helps reduce the appearance of blemishes.
AI Light Personalization — adapts LED intensity for your skin needs (AI Face Mask & AI Eye Mask).
Micro-vibration — encourages circulation and a de-puffed, refreshed look (LED Stick).
Soothing Heat — helps topicals absorb more effectively (LED Stick).

All technologies are gentle, non-invasive, and suitable for daily use.

If you have recent medical concerns, consult a physician before use.

RESULTS

What results can I expect?

Most users notice a fresher, more radiant look within the first 1–2 weeks of consistent use.

Common results include:
• smoother-looking skin
• a healthier glow
• reduced appearance of fine lines
• diminished look of puffiness
• more even skin tone
• less visible fatigue

Every skin is unique — that’s why we provide a 60-day glow guarantee.

When will I see improvements?

Many users report visible radiance early on. Deeper improvements — tone, texture, firmness — typically appear after 3–6 weeks of consistent use.

For blemish-reduction with Blue Light: improvements often appear after 2–5 sessions.

SHIPPING & RETURNS

Do you offer free shipping?

Yes — free worldwide shipping is available when your order meets the minimum shown in our site banner.

How fast do you ship?

Orders ship Monday–Friday, usually within 1 business day.

Do you ship internationally?

Yes — we ship worldwide.
At checkout, any taxes or duties for your country will be shown so you won’t have surprise charges on delivery.

Some regions may not be eligible due to carrier restrictions.

Do you offer a warranty?

Yes — all Lumzra devices include a 2-year limited warranty.
If your device has a manufacturer defect, we will replace it.

For warranty help, contact info@lumzra.com

What is your return policy?

You may return eligible products within 60 days of delivery.
Returned items must include all packaging and accessories.

For full details, please read our Return Policy page.

USAGE

How do I use the Lumzra AI LED Face Mask?

  1. Start with clean, dry skin.

  2. Select your preferred mode or let AI personalize the session.

  3. Wear the mask for 10 minutes daily.

  4. Apply skincare afterward for maximum glow.

How do I use the Lumzra AI Eye Mask?

  1. Begin with clean skin.

  2. Place the mask comfortably under the eyes.

  3. Relax for 5–10 minutes.

  4. Follow with your eye cream if desired.

How do I use the Lumzra LED Stick?

  1. Apply a hydrating serum.

  2. Glide the LED Stick across the face in slow motions.

  3. Use for 3–5 minutes daily.

  4. Follow with moisturizer.

How do I use the Lumzra LED Lip Device?

  1. Apply a lip balm if desired.

  2. Place the device in the mouth.

  3. Treat for 3 minutes.

  4. Enjoy a plumper, healthier-looking glow.

CONTRAINDICATIONS

Lumzra devices should not be used by:
• individuals under 18
• pregnant or breastfeeding individuals
• those with photosensitivity disorders
• those using photosensitizing medications
• individuals with active cancer
• individuals with severe skin conditions
• those with epilepsy or seizure history triggered by light
• those with active infections, open wounds, or severe inflammation

Avoid using devices over cancerous lesions, infected areas, or broken skin.

If you are uncertain, consult your healthcare provider.

OTHER

Do you offer wholesale?

Yes — wholesale partnerships are available.
Please contact info@lumzra.com  for details.

Do you offer a student discount?

Yes — Lumzra students receive 20% off.
Simply email us at info@lumzra.com with a photo of your valid student ID, and our team will share your personal discount code.